This is the Trace Id: da0a877ac9d9b1e695a5cc0b197c67d1
Przejdź do głównej zawartości
Microsoft AI
A close-up of a white and orange fabric.
Customer service

Resolve customer problems with an always-on AI agent

Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
A woman in a red sweater sitting at a laptop.
Outcomes

Drive real results in customer service

Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
A person using a laptop at a table with a cup of coffee and a potted plant nearby.

Boost first call resolution rates

Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
A person typing on a laptop.

Speed up issue resolution

Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
A woman wearing glasses and a blue turtleneck holding a phone.

Improve repeat issue rates

Proactively address root causes of issues through data-driven insights and continuous learning.
Rozwiązania

Znajdź odpowiednie podejście do sztucznej inteligencji dla swojej organizacji

Kupuj, rozszerzaj, buduj lub współpracuj, aby osiągnąć innowacyjne korzyści ze sztucznej inteligencji.
Kupuj gotowe rozwiązania

Microsoft 365 Copilot

Przekształcaj pracę dzięki potężnemu asystentowi AI z wbudowanym zabezpieczeniem na poziomie przedsiębiorstwa.
Dowiedz się więcej
Rozszerzaj i dostosowuj

Microsoft Copilot Studio

Buduj i dostosowuj agentów AI, aby rozszerzyć możliwości funkcji Microsoft 365 Copilot.
Dowiedz się więcej
Twórz własne rozwiązania

Azure AI Foundry

Projektuj, dostosowuj i zarządzaj aplikacjami i agentami AI na dużą skalę.
Dowiedz się więcej
Współpracuj z partnerami

Rynek partnerów

Wspieraj swoją transformację AI dzięki zaufanym partnerom firmy Microsoft.
Dowiedz się więcej
CUSTOMER STORIES

Discover how organizations are using AI for customer service

  1. A blue and white logo with the text EAT.N Powering Business Worldwide.
  2. A close-up of a logo featuring a blue and yellow triangle with the text ABN AMRO.
  3. A blue logo against a white background.
A woman smiling with short hair.
A blue and white logo with the text EAT.N Powering Business Worldwide.
“We’re aiming to strengthen our customer support approach with Copilot for Service by using CRM insights to speed responses and improve the overall customer experience.”
Jason Pappas, Director of AI and Innovation, Eaton
Solutions
A woman smiling while holding a phone.
A close-up of a logo featuring a blue and yellow triangle with the text ABN AMRO.
“Microsoft’s leadership and innovation in the AI space led us to select Microsoft Copilot Studio.”
Bobby van Groningen, IT Lead, ABN AMRO Bank
Solutions
A man in a yellow shirt and blue jacket walking next to a white and red van with a red stripe.
A blue logo against a white background.
“We’re unlocking value and growth as technologies like generative AI proliferate at speed. … We’re on track to improve all key business processes with AI by 2025.”
Rohit Lakhotia, General Manager of Customer and Channel AI at Telstra
90 percent
Of employees using One Sentence Summary report time savings
Solutions
Back to CUSTOMER STORIES section
RESOURCES

Take the next step in your AI journey

  1.
A group of people sitting at desks and working on computers, with some wearing headsets.

Get the full scenario guide for resolving issues with Microsoft 365 Copilot

Learn how Copilot for Service can help service representatives diagnose and respond to issues.
Learn more
A person in a green shirt pointing at a laptop on a table.

Transform work with autonomous agents across your business processes

Streamline business processes, boost efficiency, and enhance customer experiences through AI-driven automation.
Learn more
A person wearing headphones and using a laptop.

See how Azure AI Foundry transforms customer service

Access the latest reasoning and foundation models and integrate AI agents into your apps with Azure OpenAI.
Learn more
Back to carousel navigation controls

Obserwuj firmę Microsoft