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AI use cases

Drive your business forward with proven AI use cases

Explore real-world use cases to help you accelerate your business goals in the AI era.
Featured use cases

Explore some of our most compelling AI use cases

Learn how leading organisations are sparking innovation with AI.
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Customer service

Resolve customer problems with an always-on AI agent

Boost your team’s efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.   
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Manufacturing

Accelerate product development and engineering with AI

Improve efficiency with iterative product design and computer-aided design (CAD) models.
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Human resources

Ask HR agents

Provide employees and partners with a self-service HR assistant to help them access relevant knowledge articles, create and resolve tickets, and complete common tasks.  
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Healthcare providers

Document care and streamline workflows with ambient AI and ​voice solutions 

Improve patient experiences, drive operational efficiency, and enhance financial outcomes with solutions that scale across specialties, care settings, languages, and devices.
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Explore use cases

Find powerful ways to achieve your business goals with AI

Search our use case library by industry, function, or business objective to find scenarios that represent ideal opportunities for your organisation.

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Microsoft Cloud Blog

Find the latest Microsoft AI news and insights

Explore stories from around the world about how Microsoft is helping organisations innovate.
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Microsoft AI

Explore more about Microsoft AI tools and solutions

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