Improve Customer Support with an Always-On AI Assistant

Outcomes

Drive real results in customer service

Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.

A person using a laptop at a table with a cup of coffee and a potted plant nearby.

Boost first call resolution rates

Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.

Speed up issue resolution

Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.

A woman wearing glasses and a blue turtleneck holding a phone.

Improve repeat issue rates

Proactively address root causes of issues through data-driven insights and continuous learning.

Soluzioni

Trova l'approccio giusto all'IA per la tua organizzazione

Acquista, espandi, crea o collabora per sfruttare i vantaggi trasformativi dall'IA.

Acquista soluzioni preconfigurate

Microsoft 365 Copilot

Trasforma il modo in cui lavori con un efficace assistente IA che offre sicurezza integrata di livello aziendale.

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Espandi e personalizza

Microsoft Copilot Studio

Crea e personalizza agenti IA per espandere le capacità di Microsoft 365 Copilot.

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Crea le tue soluzioni

Fonderia Azure AI

Progetta, personalizza e gestisci app e agenti IA su larga scala.

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Collabora con i partner

Marketplace dei partner

Stimola la trasformazione IA con l’aiuto di partner Microsoft affidabili.

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CUSTOMER STORIES

Discover how organizations are using AI for customer service

“We’re aiming to strengthen our customer support approach with Copilot for Service by using CRM insights to speed responses and improve the overall customer experience.”

Jason Pappas, Director of AI and Innovation, Eaton

“Microsoft’s leadership and innovation in the AI space led us to select Microsoft Copilot Studio.”

Bobby van Groningen, IT Lead, ABN AMRO Bank

A man in a yellow shirt and blue jacket walking next to a white and red van with a red stripe.

“We’re unlocking value and growth as technologies like generative AI proliferate at speed. … We’re on track to improve all key business processes with AI by 2025.”

Rohit Lakhotia, General Manager of Customer and Channel AI at Telstra

90 percent

Of employees using One Sentence Summary report time savings