End user services and support
-
|
Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…
-
|
AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft
When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of…
-
|
Boosting HR and IT services at Microsoft with our new Employee Self-Service Agent in Microsoft 365 Copilot
Our employees at Microsoft are already using Microsoft 365 Copilot to find answers, work faster, communicate more effectively, and boost their creativity. Copilot has become a true personal AI assistant. To make this tool even more valuable to our employees…
-
|
Providing employees with virtual loaner devices with Windows 365
Watch the video below to see Dave Rodriguez interview Trent Berghofer about how we use the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working. Rodriguez is…
-
|
Unleashing the citizen developer in all of us with the Microsoft Power Platform
For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=0FJd9RkHM6I. Microsoft is empowering its citizen developers with the Microsoft Power Platform. The power of Microsoft Power Platform is that it enables us all to become citizen developers. Utilizing no-code or…
-
|
Digital transformation spotlight: Learning from deploying Microsoft Viva, data and AI across Microsoft
We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…