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Tag: Automation

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How far should AI lead your customer journey features image
Published 
3 min read

How far should AI lead your customer service journey? 

In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be.
Microsoft Blogger Series thumbnail reading supporting educators and students
Published 
4 min read

How to develop a chatbot to support your educators and students 

The ever-growing potential of chatbots in education is now being explored and evaluated across the sector. Given the accessibility of Power Apps, Power Virtual Agents and App Studio, it is no longer necessary to learn how to code to get started with creating your first chatbot in Microsoft Teams.